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FSIS Notice: How To Contact the Policy Development Division (PPD)

Thursday, April 17, 2008

(American Meat Institute)

The Food Safety and Inspection Service (FSIS) has issued FSIS Notice 26-08: Contacting the Policy Development Division (Formerly the Technical Service Center). This notice provides an update on recent changes that have occurred in the Office of Policy and Program Development (OPPD). In particular, the notice informs customers on how they can contact the Policy Development Division (PDD). FSIS anticipates that the changes discussed in this notice will improve and expedite the customer’s experience with PDD.

Changes have been made to the telephone system to improve customer service and address recent changes to PDD and other program areas located in the Omaha facility. Callers are informed, through a series of menus and sub-menus, how to reach the most appropriate contact for their question.

PDD answers technical questions related to general domestic inspection policies and on FSIS issuances, such as Directives, Notices, and Interactive Knowledge Exchange (IKE) scenarios. Callers with labeling and sampling questions should be aware of the following changes:

• The OPPD Labeling and Program Delivery Division (LPDD) in Washington, DC responds to questions concerning labeling, standards of identity, and use of ingredients.

• The OPPD Risk Management Division (RMD) in Washington, DC responds to questions regarding sampling programs and sampling methods.

Telephone calls regarding international inspection policies related to the export of meat, poultry, and egg products are answered by the Office of International Affairs (OIA). OIA export staff officers are located at the Omaha facility to answer questions from field personnel and industry related to the export library, interpretation of country 2 requirements, veterinary agreements and plant approval. However, telephone calls regarding international policies related to the import of meat, poultry, and egg products need to be directed to the OIA import staff located in Washington, DC at: (202) 720-9904.

After hours, if a caller has a food safety or food defense emergency, he or she can contact the appropriate Office of Field Operations personnel for assistance. Emergency contact phone numbers for the FSIS District Offices can be found on the FSIS website at www.fsis.usda.gov . Click on the “Contact Us” tab, then on the link to “Office Locations & Phone Numbers.”

To view this notice in its entirety, click here: http://www.fsis.usda.gov/OPPDE/rdad/FSISNotices/26-08.pdf

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