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During the Crisis

Putting Your Plan to Work

It's D-Day. The phone has rung at home and you've learned that a worker on the second shift has been seriously injured. Now what?

You may have two hours or only 20 minutes before you must begin to address this crisis with employees and the outside world. Time is of the essence, and this is where your pre-planning really pays off.

Once information indicating a potential crisis reaches a member of the Crisis Management Team (CMT), that member should convene the CMT immediately. Crisis planning materials should be brought to the meeting.  

Step 1: Gather Information and Assess Crisis

Step 2: Know Your Legal Rights and Responsibilities

Step 3: Fix the Problem or Develop a Plan to Fix the Problem

Step 4: Communicate Effectively