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NAMI To Submit Comments on FSIS’s Guideline to Customer Complaints.

Monday, May 6, 2019

(North American Meat Institute)

The Meat Institute is
submitting comments
to USDA’s Food Safety and Inspection Service
(FSIS), recommending changes to the agency’s
Guideline
for Industry Response to Customer
Complaints. “The guideline aptly
clarifies several key regulatory requirements;
however, some requirements and expectations are
unclear when considering the totality of the
document,” Director of Scientific and
Regulatory Affairs Casey Gallimore wrote in the
comments to FSIS.  The Meat Institute provided
several suggestions to improve the guidance in
an effort to reduce confusion within the
industry and among FSIS personnel.
The guideline is
intended to help the meat and poultry industry
develop written programs to respond to customer
complaints of adulterated or misbranded meat
and poultry products. FSIS created the
guideline in response to an increase in recalls
of meat and poultry products contaminated with
foreign materials. FSIS issued the document to
assist all FSIS-regulated establishments that
slaughter or further process inspected meat and
poultry products to develop and implement
procedures for responding to customer
complaints to prevent recurrence of similar
product adulteration or misbranding
events.

FSIS posted the guideline in the Federal Register in March, and invited public comments due by May 10, 2019. If you have questions about the guideline, 9 CFR 418.2 or anything else regarding this matter, please contact Casey Gallimore at cgallimore@meatinstitute.org or 202 587 4254.

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